Skip to main content

Page Image Alignment

What is Access Guarantee? 
The Access Guarantee option provides access to your download link and product key for up to 24 months from the day you place your order in case you need to reinstall your software or move your license from an old computer to a new computer.  Access Guarantee does not:
1. Enable you to install your software an unlimited number of times
2. Extend the length of time for a product subscription. The Software Store recommends that you make a backup copy of your download on a thumb drive or DVD and store your product key in a safe place.

My Access Guarantee is expired.  Does this mean my software is expired? 
The Access Guarantee does not mean that the software you have installed will stop working.  For example, if you are a student and you have installed Windows at no charge through the Software Store, your Windows license will not time out.  However, if your Access Guarantee is expired, you no longer have access to the download link and product key in case you need to reinstall your software or move your license from an old computer to a new computer. Therefore, you should make a backup copy of your download on a thumb drive or DVD and save your product key as soon as you place your order so that you do not need to rely on Access Guarantee. If your access to the download does expire, please contact the software.store@vanderbilt.edu and we will place a request with Kivuto to have your download reactivated for an additional 30 days.

Do I have to buy Access Guarantee? 
Access Guarantee is an optional add-on for products managed by Kivuto (the company that hosts the Software Store). Kivuto offers Basic Access Guarantee for $0. Basic Access Guarantee provides access to your download(s) and/or key(s) for 31 days from the day you place your order. You can make a backup copy of your download and key in case you need to reinstall your software, or you can buy Extended Access Guarantee. Extended Access Guarantee provides access to your download(s) and/or key(s) for an additional 24 months. If your access to the download does expire, please contact the software.store@vanderbilt.edu and we will place a request with Kivuto to have your download reactivated for an additional 30 days.

What if I need to reinstall my software, but my Access Guarantee has expired? 
If you choose not to purchase Extended Access Guarantee, your access to the download link and product key expires 31 days from your order date. If your access to the download does expire, please contact the software.store@vanderbilt.edu and we will place a request with Kivuto to have your download reactivated for an additional 30 days.

What is Access Guarantee Retrieval? 
Access Guarantee Retrieval is a service you can purchase for a small fee from Kivuto, the company that hosts the Software Store. Access Guarantee Retrieval reinstates access to your download link and product key for 60 days after your access has expired. ( If your access to the download does expire, please contact the software.store@vanderbilt.edu and we will place a request with Kivuto to have your download reactivated for an additional 30 days.)

How can I find the status of my Access Guarantee? 
To view the status of your Access Guarantee(s):

1.       Go to http://softwarestore.vanderbilt.edu

2.       Click on the shopping cart

3.       Log in with your VUnetID and ePassword

4.       Click on the dropdown menu by your VUnetID in the top right corner of the screen

5.       Click on “Your Account/Orders” at the top of the screen

6.       Click on “View Details”  

 

How can I buy an individual subscription for Adobe Creative Cloud?

You can purchase a personal Adobe Creative Cloud subscription using a personal credit card at this site:

https://vanderbilt.onthehub.com/WebStore/OfferingDetails.aspx?o=bb54b8ce-2ccd-e211-9d05-f04da23e67f4

 

What is included in Adobe Creative Cloud for Teams?

See https://www.adobe.com/products/creativecloud/tools-and-services.html.

How can I buy Adobe Creative Cloud for Teams through the Vanderbilt Software Store?

Log into the Software Store at https://it.vanderbilt.edu/software-store/index.php.

Shop under the "Departments" tab.

Pay with a COA or POET string.

When your order has been approved, it will be submitted to Adobe. It usually takes them 2-4 business days to process.

Can multiple team members use a single Creative Cloud for Teams subscription?
Adobe requires customers to buy a team subscription for each team member.

What is the difference between an individual and a team subscription for Adobe Creative Cloud?
The primary difference between an individual and a team subscription is ownership. If Vanderbilt buys an individual subscription for an employee (paid by credit card), the employee owns the subscription even if they leave Vanderbilt. If Vanderbilt buys a team subscription (paid by COA or POET string), Vanderbilt owns the subscription and the Software Store can reassign the subscription per departmental request.

Can I install Adobe Creative Cloud on more than one device?

Yes, each Adobe subscription allows you to install the software on two devices. The only cavaet is that you cannot run the software concurrently. Also, the two installations can be on two different platforms (PC and Mac).

How many devices can I install Adobe perpetual licenses on?

If you buy an Adobe perpetual license (Acrobat, Captivate, Elements), Adobe allows you to install the software on two devices. The only cavaet is that you cannot run the software simultaneously on both devices.

If I have a PC and a Mac, can I still install the software on the second device?

Not with a perpetual license, the platforms have to be the same. If you have devices on two different platforms, ask the software.store@vanderbilt.edu about the Creative Cloud subscription for Adobe Acrobat Pro DC.

 

How can I approve orders in the Software Store?
 
You must be a Financial Unit Manager before you can approve an order in the Software Store. 

You can find instructions for approving orders in the Software Store Approver's Guide at https://it.vanderbilt.edu/secure/software-store/files/SoftwareStoreApproversGuide.pdf. If you are a Financial Unit Manager and you do not see the Administration link when you click the dropdown arrow beside your vunetID, please contact us at https://software.store@vanderbilt.edu or (615)343-3919.

How do I get a list of people authorized to approve my Software Store order?

Send the COA or POET string to software.store@vanderbilt.edu. We can look up the names of the people who can approve your order.

Why is my order still pending?
You must forward your order confirmation to your Financial Unit Manager. If you do not know who approves orders for your COA or POET string, please contact us at software.store@vanderbilt.edu or (615)343-3919.

I can approve orders in the Software Store, but I do not get an alert when I have a pending order. Why?
The system does not have the functionality to send pending order alerts.

Who can approve orders in the Vanderbilt Software Store?

Financial Unit Managers are the only people authorized to approve Software Store orders. Please contact software.store@vanderbilt.edu or (615)343-3919 to find out who approves orders for your Financial Unit.

How can I become eligible to purchase software through the Vanderbilt Software Store?
You must have a VUnet ID and password to log into the Vanderbilt Software Store. In addition, you must meet the purchasing eligibility criteria (e.g. active faculty, staff, or student status) set by the manufacturer of the product you wish to buy. If you believe that your status is incorrect in the Software Store system, please contact the appropriate department to request a correction (faculty/staff-Human Resources and student-Student Records).

How do I obtain a VUnet ID and password?
Go to https://www.vanderbilt.edu/vunet for instructions on activating your VUnet ID and password.

I am trying to place an order for someone, but the Software Store gives me an error message.

If the person you are placing the order for has never logged into the Software Store, or if they have not logged in within the last 12 months, the system will not recognize them.  

Please ask them to activate their account by following these steps:

1. Go to https://softwarestore.vanderbilt.edu
2. Click on the shopping cart
3. Log in with their Vunet ID and password

Can I get a refund for my order?
Send the order number to software.store@vanderbilt.edu and ask us to refund the order. We can refund your order if we have not already paid the manufacturer for your order (i.e. if we will not lose money by refunding your order).

I am responsible for reconciling my department's ledger. How can I get a receipt for a Software Store purchase?

Ask the person who placed the order to provide you with a receipt for the purchase.

Each customer can access their purchase history by: 

1.       Going to https://softwarestore.vanderbilt.edu

2.       Clicking on the shopping cart

3.       Logging in with their VUnetID and ePassword

4.       Clicking on the dropdown menu by their VUnetID in the top right corner of the screen

5.       Clicking on “Your Account/Orders” at the top of the screen

6.       Clicking on “View Details”   

Or you can send an email to software.store@vanderbilt.edu, include the 12 digit order number, and request a copy of the receipt.

A complete COA string consists of the following segments:

Entity                    XXX

Net Asset Class   XX

Financial Unit      XXXXX (this is your department 5 digit Financial Unit Number)

Account               6745 (this account number that should always be used for Software Store purchases.)

Program              XXX

Activity                XXX       

InterEntity          000

Future 1               0

Future 2               0

Example: 1231212345674512312300000

A complete POET string consists of the following segments:

Project number:           XX_XXXXX

Organization number: XXXXX (this is your department 5 digit Financial Unit Number)

Expenditure Type:        IntraComp

Task number:               XX (a Task number can be one or more digits)

Example: AB_12345612345Intracomp12 or with a new project number, 12345612345Intracomp12

Do not separate the segments with periods or spaces, the COA or Poet should be entered as one continuous alphanumeric string.

If you have any questions, please contract software.store@vanderbilt.edu or 615.343.3919.

Can I split a Vanderbilt Software Store purchase across multiple COA or POET strings?

The Software Store platform does not support this feature.

The Software Store asks for a COA or POET string during checkout. How can I determine my COA or POET string? 

You should contact your department's Financial Unit Manager to determine which COA or POET string you should use.

Does the Software Store validate my COA or POET string for accuracy?

No, your Financial Unit Manager will review your order, but to minimize turnaround time, be sure to verify your billing information before submitting your order.

How do I download through the Software Store?
You can find a demonstration of the download process and download instructions at https://it.vanderbilt.edu/secure/software-store/files/SoftwareStoreDownloadingGuide.pdf . (You will find download instructions that are specific to your software when you "Click here for Install Instructions" on your order receipt.)

My pending order includes a free product. When will the store give me access to the free download?
If there is a product in the cart that requires approval, all products in the cart require approval (even if some of the products are free).

How can I download the software I placed as a proxy order?
The Software Store places the download link in the end user's account (i.e. not in the account of the person who placed the order).

I need to reinstall my software, but I have used up my downloads. How can I reinstall?
Send your order number to software.store@vanderbilt.edu to request an additional download.

If my download times out or I get disconnected, do I get charged for the product I was downloading?
No, we do not charge for downloading. If your download times out, log back into the store, click Your Account/Orders and click View Details to the left of the order to access the download again. The download process should resume where it left off when the disconnection occurred.

I get an unpacking error when I try to download my order.  When I try to download again, it just sits there at 0%. What am I doing wrong?

Try the following before you download again:

  • Delete the files you downloaded the first time
  • Make sure your antivirus and firewall software are not interfering with the download process
  • Try using a wired connection if you have been using a wireless connection
  • Try using a different computer to download the software

Where can I find the download link, product key and installation instructions for my order?

Follow these steps:
1.       Go to https://softwarestore.vanderbilt.edu

2.       Click on the shopping cart

3.       Log in with your VUnetID and ePassword

4.       Click on the dropdown menu by your VUnetID in the top right corner of the screen

5.       Click on “Your Account/Orders” at the top of the screen

6.       Click on “View Details”   

I purchased software through the Software Store, but I cannot install it since I do not have administrative rights to my computer. Can my local IT support provider install the software for me?
Yes. Contact the team at https://help.it.vanderbilt.edu/hello-it/.

I used my student status to install Microsoft Office at no charge. I need to install the software on my new computer, but I need another download. How can I get another download?


Office for Windows: Send your VUnetID or the order number to software.store@vanderbilt.edu to request an additional download.

Office for Mac:  Call Microsoft support at 877-696-7786. When prompted, say you are requesting an “additional activation for Office 2016 for Mac”. You will be asked for your product key. If you do not have your product key, send an email with your VUnetID and/or order number to software.store@vanderbilt.edu with your request.

Do I have to renew my license every year?
The annual renewal policy depends upon the terms and conditions of the agreement between Vanderbilt and the software manufacturer. Check with software.store@vanderbilt.edu for specific license information.

Do I get free upgrades with my order?
The product maintenance policy depends upon the terms and conditions of the agreement between Vanderbilt and the software manufacturer. Check with software.store@vanderbilt.edu for specific license information.

What is Microsoft maintenance?
Vanderbilt participates in the Microsoft Select volume license program. You can purchase licenses for Microsoft application, system, and server products with or without maintenance through Microsoft Select. If you buy maintenance, you will get free product upgrades through the term of Vanderbilt's Select agreement. Purchasing maintenance does not guarantee Microsoft will release a new version of any product before your maintenance expires.

What is Adobe maintenance?
Vanderbilt participates in the Adobe CLP volume license program. You can purchase licenses for Adobe products with or without maintenance through Adobe CLP. If you buy maintenance, you will get free product upgrades through the term of Adobe's CLP agreement. Software Assurance does not guarantee Adobe will release a new version of any product before your maintenance expires.

Is product documentation included with my purchase?
Physical documentation is not included with the software you buy. Many products include documentation in electronic form. In addition, a software manufacturer's website may provide and sell documentation online. Check with software.store@vanderbilt.edu for specific license information.

Is technical support included with my purchase?
In general, the software manufacturer does not include free phone support with your purchase. Most manufacturer websites offer online and fee-based support options. Check with software.store@vanderbilt.edu for specific license information.

Can I install my software on a home computer in addition to my work computer?
In general, license use is restricted to Vanderbilt owned machines and each machine requires a separate license. If you purchase with a COA/POET, Vanderbilt owns the license and Vanderbilt cannot transfer the license to an individual or third party organization that is not 100% wholly owned by Vanderbilt. If Vanderbilt transfers ownership for a Vanderbilt owned machine to an individual or outside organization, Vanderbilt must delete the software purchased or acquired through the Vanderbilt Software Store prior to the transfer of ownership. Some licenses do allow the primary user of the Vanderbilt owned machine that houses the software to install a second copy on a personal home or laptop computer for performing Vanderbilt-related work. Check with software.store@vanderbilt.edu for specific license information.

Does my software license include perpetual use rights?
Some products include perpetual use rights (i.e. you do not need to renew your license) and some products require an annual renewal. Check with software.store@vanderbilt.edu for specific license information.

Why do I have to agree to a licensing agreement when I place a proxy purchase?
You must agree to the licensing agreement to complete your order. The end user must agree to the manufacturer's End User License Agreement (EULA) when they installs the software.

Where can I find a summary of the licensing terms for the products you sell?

Check with software.store@vanderbilt.edu for specific license information.

Where can I find more information about Office 365?

Please visit: https://it.vanderbilt.edu/services/catalog/collaboration_and_communication/collaboration/microsoft_office_365.php.

What is the Microsoft Student Use Benefit program?
Vanderbilt University participates in the Microsoft Enrollment for Education Solutions (EES) program. We license every student for Microsoft Windows Upgrade through the EES program and provide students with free access to the software. Students can get their free software by placing their orders through https://softwarestore.vanderbilt.edu under the Students/Microsoft  tab.

Can I keep using the software I get through Microsoft Student Use Benefit program after I graduate?

Yes, upon graduation, Microsoft grants you perpetual use rights for the products you obtained through Vanderbilt's EES program.

Can I keep using the software I get through Microsoft Student Use Benefit program if I do not complete my degree at Vanderbilt? If you leave Vanderbilt without graduating, Microsoft requires you to remove the software from your computer.

Can I keep using the software if Vanderbilt does not renew its Student Use Benefit program?
If Vanderbilt does not renew its EES program agreement, Microsoft requires you to remove the software from your computer.

Where can I find the product use rights for the software I get through Microsoft Student Use Benefit program?
Microsoft publishes the Microsoft Volume Licensing Product Use Rights quarterly and posts them at https://www.microsoft.com/en-us/licensing/product-licensing/products.aspx

How can I access my Windows downloads and product keys after I graduate?
Contact Kivuto at support@kivuto.com or 1-888-396-1447.  You may also contact the Software Store at software.store@vanderbilt.edu or (615)343-3919.

What is the Microsoft Home Use Program?
Vanderbilt University participates in the Microsoft Enrollment for Education Solutions (EES) volume license program. Under the terms and conditions of this program, the primary user of a Vanderbilt owned computer licensed for Microsoft Windows Upgrade or Microsoft Office through the EES Agreement could install a second copy on a home computer for work related purposes. You must delete the home copy if Vanderbilt does not renew its EES Agreement or if you leave Vanderbilt. Each eligible staff or faculty member is limited to purchasing one copy of Microsoft Windows Upgrade, one copy of Microsoft Office for PC, and one copy of Microsoft Office or Mac for $14.99 each through the Home Use Program.

Do Microsoft Home Use products provide the same functionality as those available through the retail market?
Yes.

Do you sell the full version of the Windows operating system (or just the upgrade version)?
Microsoft does not offer the full version through volume licensing. If you need the full version, you must purchase it from through the original equipment manufacturer (OEM) or through the retail market.

How do I participate in the Microsoft Home Use Program?
Go to https://softwarestore.vanderbilt.edu and click the shopping cart, log in with your VUnet ID and password, and place your order under the Faculty/Staff> Work at Home tab.

Can I buy more than one copy of Office through the Home Use Program?
Microsoft only allows each Vanderbilt employee to buy one copy of Windows and one copy of Office for each platform (i.e. Office for PC and Office for Mac) through the Microsoft Home Use Program. 


I ordered Office for PC but I have a Mac. Can I change my order?
Please contact Kivuto, the company that administers the Home Use Program for Vanderbilt. You can reach Kivuto at 888-396-1447 or support@kivuto.com.

I lost my product key. Can you look it up for me?

1.   Go to https://softwarestore.vanderbilt.edu

2.   Click the shopping cart

3.   Log in with your VUnet ID and password

4.   Click on the dropdown menu by your VUnetID in the top right corner of the screen

5.   Click "Your Account" at the top of the screen to access your order history

6.   Click "View Details" on your order receipt to access your product key

 

I have a new computer and need to download my order again. How can I access my download?

1.   Go to https://softwarestore.vanderbilt.edu

2.   Click on the shopping cart

3.   Log in with your VUnetID and ePassword

4.   Click on the dropdown menu by your VUnetID in the top right corner of the screen

5.   Click on “Your Account/Orders” at the top of the screen

6.   Click on “View Details” on the order receipt

How do departments buy software through this store?
Please see the Ordering Guide at https://softwarestore.vanderbilt.edu for the process you can use to buy software through the Software Store.

Do you have a recommendation on who should place orders for departments through the Software Store?
The recommendation varies with a department's operational requirements and its level of local IT support.

  • Some departments assign purchasing responsibilities to specific employees. Under this scenario, the assigned employee can place proxy orders for others. The Software Store sends the order and approval confirmations by email to the person placing the order. The Software Store places the download in the end user's Software Store account after the Financial Unit Manager approves the order. The end user can install the software, or request installation by their IT support provider.
  • Some departments want end users to place their own orders. In this case, the Software Store sends the order confirmation to the end user. The end user should forward the order confirmation to the Financial Unit Manager with a request for approval. After approval, the download will appear in the end user's Software Store account. The end user may install the software, or request installation by their IT support provider.
  • Some departments assign purchasing responsibilities to an IT support provider so that the IT support provider has direct access to the download and can track purchase.

How can I change the COA or POET string for a pending order?
You cannot change an order after you submit it, but if you contact the Software Store at software.store@vanderbilt.edu or call (615)343-3919 with the correct information, we can edit your COA or POET.

How can I cancel a pending order?
Please contact the Software Store at software.store@vanderbilt.edu or call (615)343-3919 for help.

What methods of payment do you accept?
If you place an order under the "Departments" tab, payment is COA or POET string. If you place an order under the "Faculty/Staff" or "Student" tab, payment is by credit card.

How do you protect credit card information?
See Kivuto's Safe Shopping policy by logging into the Software Store and clicking Help.

If I order using a credit card, how will the charge appear on my statement?
If you order using a credit card, the charge on your statement will appear as "Kivuto Solutions Inc."

Do you charge sales tax?
We do not charge sales tax.

Can I use two payment types (e.g. COA, POET string and credit card) for a multi-product order?
No, you can only use one method of payment for each shopping cart checkout.

Why did you cancel my order?

  • We cancel an order if the order has been pending more than 60 days or the order is pending at the end of the fiscal year.
  • We cancel an order if the manufacturer discontinued the product before the department approves the order.
  • We cancel orders for subscriptions if the order is still pending after the subscription is expired.
  • An order will be cancelled if the COA or POET string is entered incorrectly. Please see “COA or POET strings” in this FAQ for detailed instructions.

Do you send alerts to Financial Unit Managers to let them know when they have a pending order in the Software Store?
The Software Store does not offer an automated way to notify Financial Unit Managers, but if an order has been pending for more than 30 days, we will send a reminder email to the person who placed the order.

I placed an order by COA or POET string in the Software Store. How can I get it approved by my department?
You should forward your order confirmation to your Financial Unit Manager with a request for approval. We post instructions for approving orders in the Approver's Guide at https://softwarestore.vanderbilt.edu under Need Additional Information?. If you do not know who your Financial Unit Manager is, please send an email to software.store@vanderbilt.edu or call 343-3919 for help.

What is your order Refund policy?
Please contact software.store@vanderbilt.edu or call 343.3919 if you need to cancel an order.  We will review each request and cancel the order if we can recover licensing costs for the returned product.  Note that if you pay by credit card, we must charge a return fee to recover credit card processing fees.

Who is eligible to buy Microsoft Enrollment for Education Solutions program products through the store?

Eligibility options include:

  • Available to all: All departments may order the product
  • Available if approved: The VUIT Customer Relations & Project Portfolio team must review a customer's intended use before the Software Store can provide access.  The customer should contact their VUIT Customer Relations & Project Portfolio (CR) team to initiate the discussion.  The CR team will work with the customer to determine next steps.
  • Not available: We will not offer the product through the Software Store since VUIT Core Infrastructure or VUIT Security Operations uses the product to provide a common or enterprise service to the Vanderbilt community.  For example, Core Infrastructure uses Exchange Server and Lync Server to offer centralized email and unified communication services to the enterprise.  VUIT Security Operations uses Unified Access Gateway to offer security services to the campus.

We adopted this policy to:

  • 1.Reduce duplication in services across the enterprise
  • 2.Help ensure interoperability among services
  • 3.Help maximize the efficiency and functionality of services
  • 4.Improve our ability to track who is using a product when VUIT is asked to perform a software audit
  • 5.Increase the effectiveness of using limited VUIT resources to support Microsoft technologies

Product                                                                                      Eligibility

Office for Mac                                                                        Available to all

Office Professional for PC                                                       Available to all

SQL Server                                                                           Available to all

Windows Server                                                                     Available to all

Windows Upgrade                                                                  Available to all

Exchange Server                                                                    Not available

Why does the Software Store display a "One or more of the items cannot be ordered due to eligibility restrictions" error message when I try to buy software on behalf of someone else?
You cannot place an order for someone until that person activates their Software Store account.  The account is activated the first time you log into the Software Store. In order to keep your account active, you must log into the Software Store every 12 months.

Why do I have to agree to a licensing agreement when I place a proxy order since I am not the end user?
The licensing agreement applies to the person placing the order. When the end user installs the software, they must agree to a separate End User License Agreement (EULA) as part of the installation process.

Who is eligible to purchase software through the Software Store?
Vanderbilt departments, active employees, and active students are eligible to purchase software through the Software Store. Licensing terms for specific products may restrict purchasing eligibility to certain groups of Vanderbilt users (e.g. Students Only or Faculty/Staff Only). The store features three tabs (Departments, Faculty/Staff, and Students) for guiding customers on purchasing eligibility. If you are not eligible to purchase a product, you may not be able to see the product in the store.

I am a graduate student with my own grant and POET string. Why can't I use my POET string to order software listed under the Departments tab?
You must be a Vanderbilt employee before you can place an order under the Departments tab. Please ask a departmental representative to place a proxy order for you.  We will place the download in your Software Store account after your Financial Unit Manager approves the order. Note that if the licensing terms for the product do not allow us to distribute the product to a student, your department cannot order the product for you.

I cannot see all of the products in the store.  Why?
Your status (e.g. student, employee, and affiliate) and purchase history determine what you can see in the Software Store.

I am a student and I need to reinstall Office and Windows on my PC, but when I log into the Software Store and look at my receipt, I cannot find my download link and product key. Can you help?
Please send your request to software.store@vanderbilt.edu or call (615)343-3919.

I need to reinstall my software, but I used up my downloads. How can I reinstall?
Send your order number to software.store@vanderbilt.edu and request an additional download.

I need to reinstall a product you do not offer anymore.  How can I reinstall?
Send your order number to software.store@vanderbilt.edu .  We can provide a download for your order if the order is for the prior release of a current product in the Software Store.

The Organization Detailed Orders report includes the Username, Order Approver, and Ordered By User fields.  What is the difference between these roles?
The Username field shows the VUnet ID of the person with download access to the software under Your Account.  The Order Approver field provides the VUnet ID of the Financial Unit Manager who approved the order.   The Ordered By field references the VUnet ID of the person who placed the order if the order is a proxy order.

What report can I use to create a summary of the orders associated with my COA or POET string?
You can use the Organization Detailed Orders report to show all Software Store transactions for a specific date range. You can export the data to Excel and then filter the data to create the report you need.

What report shows the notes (e.g. computer name) I entered during the ordering process?
You can use the Organization Order Question Responses report to show this information by selecting Asset Tracking from the Questions drop down menu during the report creation process.

For instructions on how to create a Software Store report, please see: https://it.vanderbilt.edu/secure/software-store/files/SoftwareStoreReportingGuide.pdf

Is the Software Store search box feature tab specific?
No, the search results show all matching products under all of the tabs. If you wish to purchase a product with a COA/POET, shop under the “Departments” tab or if you wish to pay for your purchase with a personal credit card, shop under the “Student” or “Faculty/Staff” tabs.

I cannot find the product I need in the store.  Can you help?
If you need to buy a product that is not in the store, please complete the Product Addition Request form posted at https://softwarestore.vanderbilt.edu under Service Requests. We are happy to add more products per customer request as long as the supplier offers a licensing model that allows us to recover cost and we do not currently offer a comparable product.

Will you send an order confirmation?
We send an order confirmation to you after you place an order. If you place a proxy order, we also send an order confirmation to the person for whom you placed the order.

Do you have documentation for the Software Store order and approval processes?
We post this information under Need Additional Information? at https://softwarestore.vanderbilt.edu.

Do you send pending order alerts to order approvers?
No, the Software Store does not offer this feature.

Welcome to image alignment! The best way to demonstrate the ebb and flow of the various image positioning options is to nestle them snuggly among an ocean of words. Grab a paddle and let’s get started.

On the topic of alignment, it should be noted that users can choose from the options of NoneLeftRight, and Center. In addition, they also get the options of ThumbnailMediumLarge & Fullsize.

Image Alignment 580x300

The image above happens to be centered.

Image Alignment 150x150The rest of this paragraph is filler for the sake of seeing the text wrap around the 150×150 image, which is left aligned

As you can see the should be some space above, below, and to the right of the image. The text should not be creeping on the image. Creeping is just not right. Images need breathing room too. Let them speak like you words. Let them do their jobs without any hassle from the text. In about one more sentence here, we’ll see that the text moves from the right of the image down below the image in seamless transition. Again, letting the do it’s thang. Mission accomplished!

And now for a massively large image. It also has no alignment.

Image Alignment 1200x400

The image above, though 1200px wide, should not overflow the content area. It should remain contained with no visible disruption to the flow of content.

Image Alignment 300x200

And now we’re going to shift things to the right align. Again, there should be plenty of room above, below, and to the left of the image. Just look at him there… Hey guy! Way to rock that right side. I don’t care what the left aligned image says, you look great. Don’t let anyone else tell you differently.

In just a bit here, you should see the text start to wrap below the right aligned image and settle in nicely. There should still be plenty of room and everything should be sitting pretty. Yeah… Just like that. It never felt so good to be right.

And just when you thought we were done, we’re going to do them all over again with captions!

Image Alignment 580x300
Look at 580×300 getting some caption love.

The image above happens to be centered. The caption also has a link in it, just to see if it does anything funky.

Image Alignment 150x150
Itty-bitty caption.

The rest of this paragraph is filler for the sake of seeing the text wrap around the 150×150 image, which is left aligned

As you can see the should be some space above, below, and to the right of the image. The text should not be creeping on the image. Creeping is just not right. Images need breathing room too. Let them speak like you words. Let them do their jobs without any hassle from the text. In about one more sentence here, we’ll see that the text moves from the right of the image down below the image in seamless transition. Again, letting the do it’s thang. Mission accomplished!

And now for a massively large image. It also has no alignment.

Image Alignment 1200x400

The image above, though 1200px wide, should not overflow the content area. It should remain contained with no visible disruption to the flow of content.

Image Alignment 300x200
Feels good to be right all the time.

And now we’re going to shift things to the right align. Again, there should be plenty of room above, below, and to the left of the image. Just look at him there… Hey guy! Way to rock that right side. I don’t care what the left aligned image says, you look great. Don’t let anyone else tell you differently.

In just a bit here, you should see the text start to wrap below the right aligned image and settle in nicely. There should still be plenty of room and everything should be sitting pretty. Yeah… Just like that. It never felt so good to be right.

And that’s a wrap, yo! You survived the tumultuous waters of alignment. Image alignment achievement unlocked!

VIEW MORE EVENTS >