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Support

Brightspace logoVanderbilt instructors have a number of options for seeking Brightspace support at the CFT.

 

Learn about adding TAs and other users to your Brightspace Course.


Fall Semester Support Hours 2019

  • Sunday – 5pm to 11pm (email only)
  • Monday thru Thursday – 7am to 11pm (5pm-11pm email only)
  • Friday – 7am – 5pm
Email Support

Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The Brightspace support team at the CFT will respond to inquiries — normally within one hour — per the following schedule:

  • Sundays 5pm to 11pm
  • Mondays through Thursdays 7am to 11pm
  • Fridays 7am to 5pm
Phone

Users can contact Brightspace support at the CFT by phone Monday-Friday 9-5. Our Brightspace hotline is 615-322-0200.

Drop-In Hours

The CFT hosts drop-in hours, during which instructors who have Brightspace questions can stop by the CFT without an appointment to find a team of specialists ready to assist.  See our Drop-In Hours page for the current schedule. If the drop-in schedule doesn’t work for you, contact us to set up a consult.

On-Demand Resources

A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page.  Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, CFT staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.

CFT staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.

Consultations

Instructors can also email brightspace@vanderbilt.edu to schedule an individual consultation with a member of the Brightspace team, ideally at least 24 hours in advance.  This option is particularly helpful for instructors who aren’t sure what kind of technology (Brightspace or otherwise) might best match their teaching goals.

The Support Team

By shifting Brightspace support to a more centralized model, with multiple Brightspace specialists housed at the CFT, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.

Instructional Technologists

Erica Brandon and Brandon Crawford

 

Assistant Director for Educational Technology

Stacey M. Johnson